What does a Service BDC handle?

A Service BDC handles inbound service calls, schedules appointments, follows up on declined services, contacts recall customers, and sends maintenance reminders.

Can Service BDC help with retention?

Yes. Our structured follow-up and reminder processes are designed to help support service customer retention.

Service BDC Designed to Help Maximize Your Fixed Ops Revenue

Worldwide BDC handles inbound service calls, declined service follow-up, recall scheduling, maintenance reminders, and service appointment booking.

Common Challenges

Challenges Dealerships Face Without a Dedicated Service BDC

Service calls overwhelming front desk staff

Declined services not being followed up on

Recall customers not being contacted

Low service appointment booking rates

Maintenance reminders not being sent consistently

Process

How Our Service BDC Service Works

Call Handling

We professionally answer inbound service calls and schedule appointments.

Declined Service Follow-Up

Customers who declined recommended services are contacted for follow-up.

Recall Outreach

Recall customers are contacted and scheduled for service.

Maintenance Reminders

Proactive outreach for scheduled maintenance and service intervals.

Retention Support

Ongoing communication designed to help retain service customers.

Benefits

Benefits of Service BDC

Designed to help reduce missed service calls

Supports service appointment volume growth

Structured declined service follow-up

Proactive recall and maintenance outreach

May help improve service customer retention

Frees up service advisors to focus on customers in the lane

FAQ

Service BDC Questions

Related Services

Ready to Improve Your Service BDC?

Schedule a consultation to discover how Worldwide BDC is designed to help your dealership capture more leads, set more appointments, and support better follow-up.